Refund policy

1. No hit, no charge

A Full Report is worth what it finds. If our sources return no listing, title, odometer or auction history for the VIN you paid for, we release the payment authorisation, or refund the charge if it settled, normally the same business day.

You don’t need to ask, and you don’t need to notice. We email you what we did and didn’t find either way.

2. Something wrong with the report

Email support@vinrack.com within 30 days of purchase and we refund in full if:

• the report is for a different vehicle than the VIN you entered;
• a material section is wrong and you can point to what it should say;
• the report failed to generate, wouldn’t open, or the PDF was corrupt;
• you were charged twice for the same VIN.

Refunds go back to the original payment method and take 5 to 10 business days to appear, depending on your bank. Purchases made inside the iOS app are refunded through Apple, and we’ll tell you exactly how if that applies.

3. What isn’t refundable

A delivered report that found records is final. Specifically, we don’t refund because the history was shorter than you hoped, because the pricing verdict disagreed with the seller, or because you decided not to buy the car. The report did its job in each of those cases.

We also don’t refund a report you’ve already used to negotiate, then disputed with your bank. Chargebacks filed without contacting us first suspend the account while we respond.

4. Dealer plans

Annual dealer plans carry a 30-day trial from the day your first inventory feed goes live. Cancel inside those 30 days and we refund the year in full, no questions and no exit call.

After 30 days an annual plan runs to the end of its term. We don’t pro-rate a partial year, but we also don’t auto-renew without telling you 30 days out.

5. How to reach us

Include the VIN and the email you purchased with. We answer within one business day.